How to Handle Issues With Your Contractor

Common concerns that arise during home repairs and what homeowners can do about them.

How to Handle Issues With Your Contractor

Dealing with unexpected home repairs can be an inconvenience because you suddenly have to fix something that’s broken and oftentimes it’s both expensive and time consuming. The last thing you want to worry about is a problem with a contractor you hired to help get your home back in working order.

Knowing who to hire and where to get reliable contractor reviews can definitely help streamline the home repair process. However, if all does not go well once the repairs begin, there are ways to get both you and your general contractor on the same page and get back on track.


Problems and Solutions

Almost every issue that comes up during the home repair and restoration process—whether it’s expenses, missed deadlines, or unsatisfactory results—stems from a communication breakdown. In order to avoid these common issues, sit down with your contractor, discuss your concerns and expectations, and ask for documentation. When you have a written estimate, materials list and timeline, everything is in print and you can refer to it later if needed.


After you’ve had the damage assessed and your home insurance company has determined how much compensation you will receive for your claim, you’ll work with a contractor to come up with a budget for the necessary home repairs. While every company will vary somewhat on pricing, make sure you do your research and get multiple quotes so you have a ballpark idea of how much you’ll be spending. Also keep in mind that sometimes unexpected things could come up, which could result in additional costs.


Your general contractor will outline a work schedule that specifies each phase of the repair process including an estimated amount of time that each step should take to complete. Delays are oftentimes a common issue that comes up during home repairs. General contractors and home repair professionals should always be open and honest with homeowners when there is a delay – whether it’s due to unforeseen reasons like severe weather, or long lead times for custom material orders. There may also be factors outside of your (and your contractor's) control that could impact the timeliness of the repairs, such as changing city or county building codes and regulations. The most important thing to consider is that communication is key with any scheduling issues.


When it comes to home repairs, reality does not always mirror expectations. The real-life version of a project can look much different from the initial plan. Most importantly though, if the restoration work does not correct the problem it’s supposed to, there is more cause for concern than if there is a discrepancy with an element such as the color or material used in the repair. If a contractor has to use a substitute for a product that's already in an approved estimate, they should inform you about it, especially if it’s going to affect the cost of the project. If you are not satisfied with the final product, work with your contractor to figure out what needs to happen in order to achieve your desired result.


Working With Resolve to Find a Contractor

Whether you need emergency cleanup or general home repairs, Resolve connects you with a nationwide network of pre-screened, credentialed contractors who can help you restore your home. Based on your project, you’ll be provided with multiple contractors to choose from. You can even read reviews from other homeowners who have worked with them prior to making your decision. In addition to helping you find a contractor, Resolve also provides you with a dedicated project specialist who ensures every phase of the job goes according to plan.

Through Resolve, every homeowner has their own personalized project dashboard where they have access to a detailed project timeline.  There’s also a built in messaging feature to enable more seamless communication between you and your contractor.


The information and advice contained in this article is intended as a general guide for informational purposes only. It does not take into account your personal situation. While we at Resolve have significant experience and history operating in the home restoration industry and working closely with construction contractors, we are not licensed as a general or specialty contractor. We encourage you to consider the information we’ve provided but urge you not to rely upon it in place of appropriate professional advice from a licensed, experienced construction contractor.   


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