How to Work with your Project Specialist
Learn what their specific role is in your repair or restoration project and what a Resolve project specialist does to streamline the entire process.
If you’ve ever had to work with a general contractor for home repairs, you likely know how beneficial it is to have someone who will help you navigate the whole project. This includes having an open line of communication with your contractor, someone who will listen to your input and feedback, closely monitor the day-to-day tasks and responsibilities and ensure the work is completed in a timely manner. Resolve by Lowe’s does this by providing each customer with a dedicated project specialist who will serve as their sole point of contact and is there for them throughout the entire duration of the project. By having one point of contact, it helps streamline the process and makes it easier for you to find out about the status of the job without having to contact multiple people and wait for a response.
What Does a Resolve Project Specialist do?
A Resolve project specialist helps oversee the entire project from start to finish and their job entails the following responsibilities (among other things):
- Assisting homeowners with any questions and concerns they may have--
- With Resolve by Lowe’s, you’ll be connected to an elite network of contractors and paired with a project specialist who can address your concerns and answer questions about each step in the process, how Resolve works, vendors you’ll be working with, reviewing quotes/estimates, etc.
Guiding customers through the (repair/restoration/cleanup) process --
When it’s time to call in the pros, Resolve will instruct you through each step of the process. First, a contractor will schedule a site inspection and prepare a bid which Resolve will send you to review. When an agreement is reached, you’ll sign an authorization for the work to begin. Once the work begins, the Resolve project specialist will act as a liaison between the contractor(s) and homeowner and will serve as a necessary resource if any issues or questions arise.
- Monitoring job progress--Files are monitored constantly to ensure the contractor you’re working with is updating the Resolve project specialist to ensure that they are on target and if there are any issues that arise that need to be addressed.
- Ensuring the work is being completed (quality control/project management/scheduling) -- Your Resolve project specialist will monitor every step along the way, including ensuring the project has been completed and that you’re satisfied with the work. Once the Certificate of Satisfaction is signed, a Quality Assurance letter will be sent with all information related to the 3-year workmanship and 1-year materials warranties.
Other important day-to-day responsibilities and interactions with homeowners--
Involvement and communication varies depending on the customer and their needs. Whether you prefer to call your project specialist until you’re more familiar with the contractors you’re working with, or if you prefer to deal with the vendor directly, Resolve by Lowe’s will be there every step of the way.
There are numerous benefits of working with a Resolve project specialist for many types of repairs in and around your house and property including water damage restoration, storm cleanup or home repairs – just to name a few. The project specialist helps to bridge a gap between the homeowner and contractors/vendors and their distinct role is one of the key elements that differentiates Resolve from other services.
The information and advice contained in this article is intended as a general guide for informational purposes only. It does not take into account your personal situation. While we at Resolve have significant experience and history operating in the home restoration industry and working closely with construction contractors, we are not licensed as a general or specialty contractor. We encourage you to consider the information we’ve provided but urge you not to rely upon it in place of appropriate professional advice from a licensed, experienced construction contractor.